Developing quality indicators for family support services in community team-based mental health care.
Quality indicators for programs integrating parent-delivered family support services for children's mental health have not been systematically developed. Increasing emphasis on accountability under the Affordable Care Act highlights the importance of quality-benchmarking efforts. Using a modified Delphi approach, quality indicators were developed for both program level and family support specialist level practices. These indicators were pilot tested with 21 community-based mental health programs. Psychometric properties of these indicators are reported; variations in program and family support specialist performance suggest the utility of these indicators as tools to guide policies and practices in organizations that integrate parent-delivered family support service components.
Serene Olin, S; Kutash, K; Pollock, M; Burns, BJ; Kuppinger, A; Craig, N; Purdy, F; Armusewicz, K; Wisdom, J; Hoagwood, KE
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