Duke Authors

• Moorman, Christine

Cited Authors

• Moorman, C; Rust, RT

Cited Editors

• Eberhard, ES; Brown, SW; Edvardsson, B; Johnston, R

Published Date

• January 1, 1998

Book Title

• Pursuing Service Excellence: Practices and Insights

Start / End Page

• 257 - 261

Published By

• ISQA 

Place of Publication

• New York