Sitkin, S. B., & Stickel, D. (1995). The road to hell...The dynamics of distrust in an era of "quality" management. In R. Kramer & T. Tyler (Eds.), Trust in Organizations. Thousand Oaks, CA: Sage Publications.

Sitkin, S. B., and D. Stickel. “The road to hell...The dynamics of distrust in an era of "quality" management.” In Trust in Organizations, edited by R. Kramer and T. Tyler. Thousand Oaks, CA: Sage Publications, 1995.

Sitkin SB, Stickel D. The road to hell...The dynamics of distrust in an era of "quality" management. In: Kramer R, Tyler T, editors. Trust in Organizations. Thousand Oaks, CA: Sage Publications; 1995.

Sitkin, S. B., and D. Stickel. “The road to hell...The dynamics of distrust in an era of "quality" management.” Trust in Organizations, edited by R. Kramer and T. Tyler, Sage Publications, 1995.

Sitkin SB, Stickel D. The road to hell...The dynamics of distrust in an era of "quality" management. In: Kramer R, Tyler T, editors. Trust in Organizations. Thousand Oaks, CA: Sage Publications; 1995.