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Modeling the impact of operator trust on performance in multiple robot control

Publication ,  Conference
Gao, F; Clare, AS; Macbeth, JC; Cummings, ML
Published in: AAAI Spring Symposium - Technical Report
September 9, 2013

We developed a system dynamics model to simulate the impact of operator trust on performance in multiple robot control. Analysis of a simulated urban search and rescue experiment showed that operators decided to manually control the robots when they lost trust in the autonomous planner that was directing the robots. Operators who rarely used manual control performed the worst. However, the operators who most frequently used manual control reported higher workload and did not perform any better than operators with moderate manual control usage. Based on these findings, we implemented a model where trust and performance form a feedback loop, in which operators perceive the performance of the system, calibrate their trust, and adjust their control of the robots. A second feedback loop incorporates the impact of trust on cognitive workload and system performance. The model was able to replicate the quantitative performance of three groups of operators within 2.3%. This model could help us gain a greater understanding of how operators build and lose trust in automation and the impact of those changes in trust on performance and workload, which is crucial to the development of future systems involving human-automation collaboration. © 2013, Association for the Advancement of artificial intelligence.

Duke Scholars

Published In

AAAI Spring Symposium - Technical Report

ISBN

9781577356042

Publication Date

September 9, 2013

Volume

SS-13-07

Start / End Page

16 / 22
 

Citation

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Gao, F., Clare, A. S., Macbeth, J. C., & Cummings, M. L. (2013). Modeling the impact of operator trust on performance in multiple robot control. In AAAI Spring Symposium - Technical Report (Vol. SS-13-07, pp. 16–22).
Gao, F., A. S. Clare, J. C. Macbeth, and M. L. Cummings. “Modeling the impact of operator trust on performance in multiple robot control.” In AAAI Spring Symposium - Technical Report, SS-13-07:16–22, 2013.
Gao F, Clare AS, Macbeth JC, Cummings ML. Modeling the impact of operator trust on performance in multiple robot control. In: AAAI Spring Symposium - Technical Report. 2013. p. 16–22.
Gao, F., et al. “Modeling the impact of operator trust on performance in multiple robot control.” AAAI Spring Symposium - Technical Report, vol. SS-13-07, 2013, pp. 16–22.
Gao F, Clare AS, Macbeth JC, Cummings ML. Modeling the impact of operator trust on performance in multiple robot control. AAAI Spring Symposium - Technical Report. 2013. p. 16–22.

Published In

AAAI Spring Symposium - Technical Report

ISBN

9781577356042

Publication Date

September 9, 2013

Volume

SS-13-07

Start / End Page

16 / 22