Analyzing cockpit communications: the links between language, performance, error, and workload.

Published

Journal Article

The importance of communication on the flightdeck is discussed and the application of a new computer-based linguistic method of text analysis is introduced. Preliminary results from a NASA B727 simulator study indicate that specific language variables are moderately to highly correlated with individual performance, individual error rates, and individual communication ratings. Also, language use was found to vary as a function of crew position and level of workload during the flight. Use of the first person plural (we, our, us) increases over the life of a flightcrew, and Captains speak more in the first person plural than First Officers or Flight Engineers. Language use in initial flights was associated with performance and error in subsequent flights. These are preliminary data, in that this method of linguistic analysis is currently being developed and integrated with a content-coding method of communication analysis and models of threat and error.

Full Text

Duke Authors

Cited Authors

  • Sexton, JB; Helmreich, RL

Published Date

  • October 2000

Published In

Volume / Issue

  • 5 / 1

Start / End Page

  • 63 - 68

PubMed ID

  • 12190082

Pubmed Central ID

  • 12190082

International Standard Serial Number (ISSN)

  • 1529-5168

Language

  • eng

Conference Location

  • United States