Decision Control and Process Control Effects on Procedural Fairness Judgments

Process control, the capacity to influence the content of a conflict resolution hearing, has been found repeatedly to affect disputants' judgments of the fairness of conflict resolution procedures, but never has there been an unambiguous test of the effect in nonbinding procedures. It was hypothesized that disputants experiencing nonbinding conflict resolution procedures, as well as those experiencing binding conflict resolution, would judge as more fair procedures high in disputant process control. One hundred nineteen undergraduate males and females were placed in apparent conflict with other suhjects. The procedure used to resolve the conflict was either high or low in disputant process control and was either binding or nonbinding. The outcome of the conflict resolution procedure was either favorable or unfavordblc to the subject. High disputant process control procedures were judged more fair than low disputant process control procedures regardless of whether the decision was binding, confirming the hypothesis. The results support new applications of procedural fairness theory and research and encourage testing of process control‐like variables in nonlegal settings. Copyright © 1983, Wiley Blackwell. All rights reserved

Duke Scholars

Author E. Allan Lind Fuqua School of Business