Disseminating effective clinician communication techniques: Engaging clinicians to want to learn how to engage patients.

Journal Article (Journal Article)

Patient-clinician communication that promotes patient engagement enhances health care quality. Yet, disseminating effective communication interventions to practicing clinicians remains challenging. Current methods do not have large and sustainable effects. In this paper, we argue that both top-down approaches (mandated by institutions) should be coupled with bottom-up approaches that address clinician motivation, confidence, and barriers. We need to engage clinicians in the same way we ask them to engage patients - strategically and with empathy. We discuss potentially innovative strategies to integrate top-down and bottom-up approaches in ways that fit clinicians' busy schedules and can inform policy.

Full Text

Duke Authors

Cited Authors

  • Pollak, KI; Back, AL; Tulsky, JA

Published Date

  • October 2017

Published In

Volume / Issue

  • 100 / 10

Start / End Page

  • 1951 - 1954

PubMed ID

  • 28526190

Electronic International Standard Serial Number (EISSN)

  • 1873-5134

Digital Object Identifier (DOI)

  • 10.1016/j.pec.2017.05.015


  • eng

Conference Location

  • Ireland