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Increasing Health Portal Utilization in Cardiac Ambulatory Patients: A Pilot Project.

Publication ,  Journal Article
Shaw, CL; Casterline, GL; Taylor, D; Fogle, M; Granger, B
Published in: Computers, informatics, nursing : CIN
October 2017

Increasing health portal participation actively engages patients in their care and improves outcomes. The primary aim for this project was to increase patient health portal utilization. Nurses used a tablet-based demo to teach patients how to navigate the health portal. Assigning health videos to the portal was a tactic used to increase utilization. Each patient participant was surveyed about health portal utilization at initial nurse navigator appointment, day of procedure, and 30 days after discharge. Seventy-three percent (n = 14) of the 19 selected patients received the intervention; 36% (n = 4) of patients reported using a health portal feature; meaningful use metric preintervention increased from 12% to 16% after the intervention; 16% and 18% of patients viewed assigned videos in their health portal prior to procedure and after hospital discharge. Patients need a reason to access their health portal. Education alone is not enough to motivate patient portal use. Further research is needed to specify what tactics are required to motivate patients to use their health portals.

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Published In

Computers, informatics, nursing : CIN

DOI

EISSN

1538-9774

ISSN

1538-2931

Publication Date

October 2017

Volume

35

Issue

10

Start / End Page

512 / 519

Related Subject Headings

  • Pilot Projects
  • Patient Satisfaction
  • Patient Portals
  • Patient Participation
  • Patient Access to Records
  • Nursing
  • Middle Aged
  • Male
  • Internet
  • Information Seeking Behavior
 

Citation

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Shaw, C. L., Casterline, G. L., Taylor, D., Fogle, M., & Granger, B. (2017). Increasing Health Portal Utilization in Cardiac Ambulatory Patients: A Pilot Project. Computers, Informatics, Nursing : CIN, 35(10), 512–519. https://doi.org/10.1097/cin.0000000000000361
Shaw, Carmen L., Gayle L. Casterline, Dennis Taylor, Maureen Fogle, and Bradi Granger. “Increasing Health Portal Utilization in Cardiac Ambulatory Patients: A Pilot Project.Computers, Informatics, Nursing : CIN 35, no. 10 (October 2017): 512–19. https://doi.org/10.1097/cin.0000000000000361.
Shaw CL, Casterline GL, Taylor D, Fogle M, Granger B. Increasing Health Portal Utilization in Cardiac Ambulatory Patients: A Pilot Project. Computers, informatics, nursing : CIN. 2017 Oct;35(10):512–9.
Shaw, Carmen L., et al. “Increasing Health Portal Utilization in Cardiac Ambulatory Patients: A Pilot Project.Computers, Informatics, Nursing : CIN, vol. 35, no. 10, Oct. 2017, pp. 512–19. Epmc, doi:10.1097/cin.0000000000000361.
Shaw CL, Casterline GL, Taylor D, Fogle M, Granger B. Increasing Health Portal Utilization in Cardiac Ambulatory Patients: A Pilot Project. Computers, informatics, nursing : CIN. 2017 Oct;35(10):512–519.

Published In

Computers, informatics, nursing : CIN

DOI

EISSN

1538-9774

ISSN

1538-2931

Publication Date

October 2017

Volume

35

Issue

10

Start / End Page

512 / 519

Related Subject Headings

  • Pilot Projects
  • Patient Satisfaction
  • Patient Portals
  • Patient Participation
  • Patient Access to Records
  • Nursing
  • Middle Aged
  • Male
  • Internet
  • Information Seeking Behavior