Multiyear Outcomes of a Population-Oriented Care Redesign in an Internal Medicine Residency Continuity Clinic.

Journal Article (Journal Article)

The cornerstone of ambulatory care training for internal medicine residents is the continuity clinic, which often serves medically and psychosocially complex patients. We conducted and evaluated a population-oriented redesign to improve care for "high-needs" patients and the resident experience at a hospital-based safety net primary care internal medicine practice in the Southeastern U.S. A Define, Measure, Analyze, Implement, Control (DMAIC) framework was adapted to identify and develop three main interventions to address major unmet needs of patients and trainees: (1) a behavioral health-focused team care model; (2) a formalized hospital discharge transitions workflow; and (3) the creation of larger "firms" of smaller resident practice partnerships. We constructed a financial model to justify investments, with metrics to track progress. Over three years, sustained reductions in hospitalizations and ED visits (mean annual changes of -11.6% and -16.9%, respectively) were achieved. Resident primary care provider (PCP)-to-patient continuity and satisfaction also improved.

Full Text

Duke Authors

Cited Authors

  • Cho, AH; Namdari, NT; Bowlby, L; Zipkin, DA; Greenblatt, L; Causey, HE; Dillard, JM; Ross, AK; Pendergast, J; Boulware, LE

Published Date

  • 2020

Published In

Volume / Issue

  • 31 / 2

Start / End Page

  • 724 - 741

PubMed ID

  • 33410804

Electronic International Standard Serial Number (EISSN)

  • 1548-6869

Digital Object Identifier (DOI)

  • 10.1353/hpu.2020.0057


  • eng

Conference Location

  • United States