It's not you, It's me: The influence of patient and surgeon gender on patient satisfaction scores.

Published online

Journal Article

BACKGROUND: Surgeons face the unique challenge of being responsible for both clinical encounters and surgical outcomes. We aim to explore how patient evaluations of surgeons may be influenced by patient and provider factors. METHODS: Patient responses from the 2016 CGCAHPS survey at a single institution were identified. A Poisson regression model was used to identify patient/provider factors associated with ratings. RESULTS: 11,007 surveys of 134 surgeons were included. After adjustment, higher overall surgeon ratings were associated with older patient age (p < 0.001) and male patient gender (p = 0.001). Lower ratings were associated with higher patient education (p < 0.001) and lower patient self-health ratings (p < 0.001). Although female surgeons tended to have higher communication scores, overall scores did not differ based on any surgeon factors. CONCLUSIONS: Patient satisfaction scores of surgeons are more closely correlated with patient variables than surgeon factors. This may have implications for physician performance evaluation in value-based care models.

Full Text

Duke Authors

Cited Authors

  • Plichta, JK; Williamson, H; Sergesketter, AR; Grimm, LJ; Thomas, SM; DiLalla, G; Zwischenberger, BA; Hwang, ES; Plichta, RP

Published Date

  • August 15, 2020

Published In

PubMed ID

  • 32847689

Pubmed Central ID

  • 32847689

Electronic International Standard Serial Number (EISSN)

  • 1879-1883

Digital Object Identifier (DOI)

  • 10.1016/j.amjsurg.2020.07.036

Language

  • eng

Conference Location

  • United States