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The effect of nonmodifiable physician demographics on Press Ganey patient satisfaction scores in ophthalmology.

Publication ,  Journal Article
Michalak, SM; Bhullar, PK; Enyedi, LB
Published in: J AAPOS
October 2020

Press Ganey patient satisfaction scores are increasingly being used as a physician quality metric. In this retrospective review of over 25,000 patient surveys for 61 ophthalmologists, pediatric ophthalmologists and neuro-ophthalmologists received significantly lower patient satisfaction scores than their peers, suggesting that the problem for which a patient seeks care may affect whether he or she is satisfied with the care received. These findings should be taken into account when considering the validity of Press Ganey scores as an equitable, modifiable measure of physician performance, especially when considering factoring these scores into physician evaluation and reimbursement.

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Published In

J AAPOS

DOI

EISSN

1528-3933

Publication Date

October 2020

Volume

24

Issue

5

Start / End Page

299 / 301

Location

United States

Related Subject Headings

  • Surveys and Questionnaires
  • Retrospective Studies
  • Physicians
  • Patient Satisfaction
  • Ophthalmology & Optometry
  • Ophthalmology
  • Male
  • Humans
  • Female
  • Demography
 

Citation

APA
Chicago
ICMJE
MLA
NLM
Michalak, S. M., Bhullar, P. K., & Enyedi, L. B. (2020). The effect of nonmodifiable physician demographics on Press Ganey patient satisfaction scores in ophthalmology. J AAPOS, 24(5), 299–301. https://doi.org/10.1016/j.jaapos.2020.05.010
Michalak, Suzanne M., Paramjit K. Bhullar, and Laura B. Enyedi. “The effect of nonmodifiable physician demographics on Press Ganey patient satisfaction scores in ophthalmology.J AAPOS 24, no. 5 (October 2020): 299–301. https://doi.org/10.1016/j.jaapos.2020.05.010.
Michalak, Suzanne M., et al. “The effect of nonmodifiable physician demographics on Press Ganey patient satisfaction scores in ophthalmology.J AAPOS, vol. 24, no. 5, Oct. 2020, pp. 299–301. Pubmed, doi:10.1016/j.jaapos.2020.05.010.
Journal cover image

Published In

J AAPOS

DOI

EISSN

1528-3933

Publication Date

October 2020

Volume

24

Issue

5

Start / End Page

299 / 301

Location

United States

Related Subject Headings

  • Surveys and Questionnaires
  • Retrospective Studies
  • Physicians
  • Patient Satisfaction
  • Ophthalmology & Optometry
  • Ophthalmology
  • Male
  • Humans
  • Female
  • Demography