The effect of nonmodifiable physician demographics on Press Ganey patient satisfaction scores in ophthalmology.
Publication
, Journal Article
Michalak, SM; Bhullar, PK; Enyedi, LB
Published in: J AAPOS
October 2020
Press Ganey patient satisfaction scores are increasingly being used as a physician quality metric. In this retrospective review of over 25,000 patient surveys for 61 ophthalmologists, pediatric ophthalmologists and neuro-ophthalmologists received significantly lower patient satisfaction scores than their peers, suggesting that the problem for which a patient seeks care may affect whether he or she is satisfied with the care received. These findings should be taken into account when considering the validity of Press Ganey scores as an equitable, modifiable measure of physician performance, especially when considering factoring these scores into physician evaluation and reimbursement.
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Published In
J AAPOS
DOI
EISSN
1528-3933
Publication Date
October 2020
Volume
24
Issue
5
Start / End Page
299 / 301
Location
United States
Related Subject Headings
- Surveys and Questionnaires
- Retrospective Studies
- Physicians
- Patient Satisfaction
- Ophthalmology & Optometry
- Ophthalmology
- Male
- Humans
- Female
- Demography
Citation
APA
Chicago
ICMJE
MLA
NLM
Michalak, S. M., Bhullar, P. K., & Enyedi, L. B. (2020). The effect of nonmodifiable physician demographics on Press Ganey patient satisfaction scores in ophthalmology. J AAPOS, 24(5), 299–301. https://doi.org/10.1016/j.jaapos.2020.05.010
Michalak, Suzanne M., Paramjit K. Bhullar, and Laura B. Enyedi. “The effect of nonmodifiable physician demographics on Press Ganey patient satisfaction scores in ophthalmology.” J AAPOS 24, no. 5 (October 2020): 299–301. https://doi.org/10.1016/j.jaapos.2020.05.010.
Michalak SM, Bhullar PK, Enyedi LB. The effect of nonmodifiable physician demographics on Press Ganey patient satisfaction scores in ophthalmology. J AAPOS. 2020 Oct;24(5):299–301.
Michalak, Suzanne M., et al. “The effect of nonmodifiable physician demographics on Press Ganey patient satisfaction scores in ophthalmology.” J AAPOS, vol. 24, no. 5, Oct. 2020, pp. 299–301. Pubmed, doi:10.1016/j.jaapos.2020.05.010.
Michalak SM, Bhullar PK, Enyedi LB. The effect of nonmodifiable physician demographics on Press Ganey patient satisfaction scores in ophthalmology. J AAPOS. 2020 Oct;24(5):299–301.
Published In
J AAPOS
DOI
EISSN
1528-3933
Publication Date
October 2020
Volume
24
Issue
5
Start / End Page
299 / 301
Location
United States
Related Subject Headings
- Surveys and Questionnaires
- Retrospective Studies
- Physicians
- Patient Satisfaction
- Ophthalmology & Optometry
- Ophthalmology
- Male
- Humans
- Female
- Demography