Organizational culture and its relationship with hospital performance in public hospitals in China.

Journal Article (Journal Article)

Objective

To measure perceptions of organizational culture among employees of public hospitals in China and to determine whether perceptions are associated with hospital performance.

Data sources

Hospital, employee, and patient surveys from 87 Chinese public hospitals conducted during 2009.

Study design

Developed and administered a tool to assess organizational culture in Chinese public hospitals. Used factor analysis to create measures of organizational culture. Analyzed the relationships between employee type and perceptions of culture and between perceptions of culture and hospital performance using multivariate models.

Principal findings

Employees perceived the culture of Chinese public hospitals as stronger in internal rules and regulations, and weaker in empowerment. Hospitals in which employees perceived that the culture emphasized cost control were more profitable and had higher rates of outpatient visits and bed days per physician per day but also had lower levels of patient satisfaction. Hospitals with cultures perceived as customer-focused had longer length of stay but lower patient satisfaction.

Conclusions

Managers in Chinese public hospitals should consider whether the culture of their organization will enable them to respond effectively to their changing environment.

Full Text

Duke Authors

Cited Authors

  • Zhou, P; Bundorf, K; Le Chang, J; Huang, JX; Xue, D

Published Date

  • December 2011

Published In

Volume / Issue

  • 46 / 6pt2

Start / End Page

  • 2139 - 2160

PubMed ID

  • 22092228

Pubmed Central ID

  • 22092228

Electronic International Standard Serial Number (EISSN)

  • 1475-6773

International Standard Serial Number (ISSN)

  • 0017-9124

Digital Object Identifier (DOI)

  • 10.1111/j.1475-6773.2011.01336.x

Language

  • eng