Prevalence and risk factors of burnout in community pharmacists.

Journal Article (Journal Article)


This study aimed to identify the prevalence and risk factors for occupational burnout in community pharmacists.


Community pharmacists were solicited through a professional network e-mail Listserv to complete an anonymous, electronic survey on burnout. The survey included the Maslach Burnout Inventory-Human Services Survey (MBI-HSS) and a work-factors-based questionnaire. The MBI-HSS assessed burnout on the basis of feelings of emotional exhaustion, depersonalization, and reduced personal accomplishment. The additional questionnaire was used to evaluate risk factors for burnout by collecting information on pharmacist demographics, position characteristics, and pharmacy store characteristics. Logistic regression was performed to identify the risk factors associated with burnout.


A total of 412 community pharmacists responded to the survey (7.4% response rate), of whom 411 were included in the final analysis. Overall, 308 (74.9%) of responding community pharmacists experienced burnout in at least 1 of the 3 subscales of the MBI-HSS. Most of the pharmacists experienced burnout owing to emotional exhaustion (68.9%), followed by depersonalization (50.4%) and reduced personal accomplishment (30.7%). The significant risk factors for burnout included shorter years of experience, practicing primarily in a chain pharmacy, and a lack of resources for burnout or resiliency.


There is a high degree of burnout in community pharmacists (74.9%). Future research is warranted to examine optimal strategies to prevent burnout and promote resiliency in the profession.

Full Text

Duke Authors

Cited Authors

  • Patel, SK; Kelm, MJ; Bush, PW; Lee, H-J; Ball, AM

Published Date

  • March 2021

Published In

Volume / Issue

  • 61 / 2

Start / End Page

  • 145 - 150

PubMed ID

  • 33069594

Electronic International Standard Serial Number (EISSN)

  • 1544-3450

International Standard Serial Number (ISSN)

  • 1544-3191

Digital Object Identifier (DOI)

  • 10.1016/j.japh.2020.09.022


  • eng