Customer Assistance Programs and Water Affordability

Journal Article (Journal Article)

Water affordability is a growing concern, with inflation, aging infrastructure, source water protection, climate change, and other factors pushing up the cost of providing water. Customer assistance program (CAP) rate discounts provide needed assistance but may not be sufficient to ensure that water services are affordable. Rather than relying on one approach, such as CAPs, a combination of approaches might be optimal for addressing water affordability issues.

Full Text

Duke Authors

Cited Authors

  • Patterson, LA; McLaughlin, A; Doyle, MW

Published Date

  • June 1, 2022

Published In

Volume / Issue

  • 114 / 5

Start / End Page

  • 46 - 57

Electronic International Standard Serial Number (EISSN)

  • 1551-8833

International Standard Serial Number (ISSN)

  • 0003-150X

Digital Object Identifier (DOI)

  • 10.1002/awwa.1921

Citation Source

  • Scopus