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Defining core issues in utilizing information technology to improve access: evaluation and research agenda.

Publication ,  Journal Article
Jackson, GL; Krein, SL; Alverson, DC; Darkins, AW; Gunnar, W; Harada, ND; Helfrich, CD; Houston, TK; Klobucar, TF; Nazi, KM; Poropatich, RK ...
Published in: J Gen Intern Med
November 2011

The Department of Veterans Affairs (VA) has been at the vanguard of information technology (IT) and use of comprehensive electronic health records. Despite the widespread use of health IT in the VA, there are still a variety of key questions that need to be answered in order to maximize the utility of IT to improve patient access to quality services. This paper summarizes the potential of IT to enhance healthcare access, key gaps in current evidence linking IT and access, and methodologic challenges for related research. We also highlight four key issues to be addressed when implementing and evaluating the impact of IT interventions on improving access to quality care: 1) Understanding broader needs/perceptions of the Veteran population and their caregivers regarding use of IT to access healthcare services and related information. 2) Understanding individual provider/clinician needs/perceptions regarding use of IT for patient access to healthcare. 3) System/Organizational issues within the VA and other organizations related to the use of IT to improve access. 4) IT integration and information flow with non-VA entities. While the VA is used as an example, the issues are salient for healthcare systems that are beginning to take advantage of IT solutions.

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Published In

J Gen Intern Med

DOI

EISSN

1525-1497

Publication Date

November 2011

Volume

26 Suppl 2

Issue

Suppl 2

Start / End Page

623 / 627

Location

United States

Related Subject Headings

  • Veterans Health
  • United States Department of Veterans Affairs
  • United States
  • Systems Integration
  • Medical Records Systems, Computerized
  • Medical Informatics Applications
  • Humans
  • Health Services Needs and Demand
  • Health Services Accessibility
  • General & Internal Medicine
 

Citation

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ICMJE
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Jackson, G. L., Krein, S. L., Alverson, D. C., Darkins, A. W., Gunnar, W., Harada, N. D., … Bosworth, H. B. (2011). Defining core issues in utilizing information technology to improve access: evaluation and research agenda. J Gen Intern Med, 26 Suppl 2(Suppl 2), 623–627. https://doi.org/10.1007/s11606-011-1789-3
Jackson, George L., Sarah L. Krein, Dale C. Alverson, Adam W. Darkins, William Gunnar, Nancy D. Harada, Christian D. Helfrich, et al. “Defining core issues in utilizing information technology to improve access: evaluation and research agenda.J Gen Intern Med 26 Suppl 2, no. Suppl 2 (November 2011): 623–27. https://doi.org/10.1007/s11606-011-1789-3.
Jackson GL, Krein SL, Alverson DC, Darkins AW, Gunnar W, Harada ND, et al. Defining core issues in utilizing information technology to improve access: evaluation and research agenda. J Gen Intern Med. 2011 Nov;26 Suppl 2(Suppl 2):623–7.
Jackson, George L., et al. “Defining core issues in utilizing information technology to improve access: evaluation and research agenda.J Gen Intern Med, vol. 26 Suppl 2, no. Suppl 2, Nov. 2011, pp. 623–27. Pubmed, doi:10.1007/s11606-011-1789-3.
Jackson GL, Krein SL, Alverson DC, Darkins AW, Gunnar W, Harada ND, Helfrich CD, Houston TK, Klobucar TF, Nazi KM, Poropatich RK, Ralston JD, Bosworth HB. Defining core issues in utilizing information technology to improve access: evaluation and research agenda. J Gen Intern Med. 2011 Nov;26 Suppl 2(Suppl 2):623–627.
Journal cover image

Published In

J Gen Intern Med

DOI

EISSN

1525-1497

Publication Date

November 2011

Volume

26 Suppl 2

Issue

Suppl 2

Start / End Page

623 / 627

Location

United States

Related Subject Headings

  • Veterans Health
  • United States Department of Veterans Affairs
  • United States
  • Systems Integration
  • Medical Records Systems, Computerized
  • Medical Informatics Applications
  • Humans
  • Health Services Needs and Demand
  • Health Services Accessibility
  • General & Internal Medicine