Design, implementation, and evaluation of population-specific telehealth nursing services.

Journal Article (Journal Article)

An implementation project was conducted to introduce a structure for telehealth nursing practice (TNP) which would address the specific needs of complex endocrinology patients in a hospital-based clinic. Outcomes of the pilot study include analysis of 727 advice calls, survey responses from a sample of 101 patients, and feedback from 9 providers. Results support current evidence that disease management needs of chronically ill patients include prescription refills, medication and symptom management, lab results, and patient education. 81.2% of patients rated satisfaction with telehealth nursing services as very high or high. A statistically significant relationship was found between timeliness of response and patient satisfaction. A focus on care coordination provided through telehealth nursing services may emerge as an important element in the care of chronically ill patient populations.

Duke Authors

Cited Authors

  • Vinson, MH; McCallum, R; Thornlow, DK; Champagne, MT

Published Date

  • September 2011

Published In

Volume / Issue

  • 29 / 5

Start / End Page

  • 265 - 272

PubMed ID

  • 22372083

International Standard Serial Number (ISSN)

  • 0746-1739


  • eng