The Nature of Staff - Family Interactions in Nursing Homes: Staff Perceptions.

Journal Article (Journal Article)

Each year thousands of older adults are admitted to nursing homes. Following admission, nursing home staff and family members must interact and communicate with each other. This study examined relationship and communication patterns between nursing home staff members and family members of nursing home residents, as part of a larger multi-method comparative case study. Here, we report on 6- month case studies of two nursing homes where in-depth interviews, shadowing experiences, and direct observations were completed. Staff members from both nursing homes described staff-family interactions as difficult, problematic and time consuming, yet identified strategies that when implemented consistently, influenced the staff-family interaction positively. Findings suggest explanatory processes in staff-family interactions, while pointing toward promising interventions.

Full Text

Duke Authors

Cited Authors

  • Utley-Smith, Q; Colón-Emeric, CS; Lekan-Rutledge, D; Ammarell, N; Bailey, D; Corazzini, K; Piven, ML; Anderson, RA

Published Date

  • August 2009

Published In

Volume / Issue

  • 23 / 3

Start / End Page

  • 168 - 177

PubMed ID

  • 19649311

Pubmed Central ID

  • PMC2711636

Electronic International Standard Serial Number (EISSN)

  • 1879-193X

Digital Object Identifier (DOI)

  • 10.1016/j.jaging.2007.11.003


  • eng

Conference Location

  • England