Trade in Services: The Global Sourcing of Business Services

Published

Journal Article

In the late 1990s, Yair Aharoni was one of the early international business scholars who spearheaded exploration of FDI in services. This chapter reviews a more recent development of trade in business services that involves the demand for and the emergence of a global sourcing industry for business services such as business processes, information technology infrastructure, software development, engineering services, innovation (product development and design, technology and process breakthrough, etc.), marketing and sales (e.g., customer relationships management), human resource management, contact centers, and knowledge process outsourcing. The chapter is based to a large extent on findings from the longitudinal international Offshoring Research Network (ORN) project, which was initiated in 2004 by the Duke University, Fuqua School of Business Center for international Business Education and Research (CIBER).

Full Text

Duke Authors

Cited Authors

  • Lewin, AY

Published Date

  • December 1, 2011

Published In

Volume / Issue

  • 15 /

Start / End Page

  • 301 - 313

International Standard Serial Number (ISSN)

  • 1064-4857

Digital Object Identifier (DOI)

  • 10.1108/S1064-4857(2011)0000015017

Citation Source

  • Scopus