Conflict with outsiders: Disputing within and across cultural boundaries

Journal Article (Journal Article)

Two studies examine how people's reactions to conflict resolution efforts by third parties are affected by whether the conflict occurs within or across cultural boundaries. Both test the social categorization hypothesis of the relational model of authority: that third-party decisions will be evaluated more strongly through judgments about the treatment of disputants (relational concerns) in conflicts within groups and more strongly in terms of decisionsfavorability (instrumental concerns) in disputes across groups. The first study tests this hypothesis in a study of conflicts between American employees and their supervisors, whereas the second does so in a study of conflicts involving Japanese and Western teachers. The results of both studies support the predictions of the relational model. In both studies, relational concerns are more important in within-group disputes.

Full Text

Duke Authors

Cited Authors

  • Tyler, T; Lind, EA; Ohbuchi, KI; Sugawara, I; Yuen J, H

Published Date

  • January 1, 1998

Published In

Volume / Issue

  • 24 / 2

Start / End Page

  • 137 - 146

International Standard Serial Number (ISSN)

  • 0146-1672

Digital Object Identifier (DOI)

  • 10.1177/0146167298242003

Citation Source

  • Scopus