The rationalizing effects of cognitive load on emotion-based trade-off avoidance

Published

Journal Article

Consumers often face emotion-laden choices involving conflicting goals of personal importance (e.g., safety). Research suggests that consumers cope with the negative emotion associated with these choices by avoiding certain behaviors, in particular attribute trade-off making. This research investigates a factor that moderates these coping effects. Four experiments show that simple cognitive load can make consumers less averse to making attribute trade-offs. This research demonstrates, counterintuitively, that a reduction of cognitive resources through increased load can result in more normative decision behavior. Load apparently disinhibits tradeoff making by disrupting consumers' abilities to consider relevant self goal information and the negative emotional consequences of trading off something of personal importance, thereby reducing consumers' need to cope.

Full Text

Duke Authors

Cited Authors

  • Drolet, A; Luce, MF

Published Date

  • June 1, 2004

Published In

Volume / Issue

  • 31 / 1

Start / End Page

  • 63 - 77

International Standard Serial Number (ISSN)

  • 0093-5301

Digital Object Identifier (DOI)

  • 10.1086/383424

Citation Source

  • Scopus