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Performance-centered design of knowledge-intensive processes

Publication ,  Journal Article
Massey, AP; Montoya-Weiss, MM; O'Driscoll, TM
Published in: Journal of Management Information Systems
January 1, 2002

We develop and illustrate a performance-centered design (PCD) methodology for structuring knowledge-intensive, ill-defined processes. PCD provides a holistic view of a performance environment by considering the complex interdependencies between the organizational context, business processes, and individual performers. The context for our theoretical exposition is the fuzzy front-end of the new product development (NPD) process. Despite the fact that front-end concept definition and selection is central to a firm's innovation capability, these activities are ill-structured and typically the most poorly managed in the entire innovation process. Through a case study, we illustrate the proposed PCD methodology as applied to the fuzzy front-end and additionally illustrate how electronic performance support technology can be utilized to support the fuzzy front-end process. Although specifically applied within the context of one firm, we contend that the PCD methodology is applicable to other knowledge-intensive and relatively unstructured processes.

Duke Scholars

Published In

Journal of Management Information Systems

DOI

ISSN

0742-1222

Publication Date

January 1, 2002

Volume

18

Issue

4

Start / End Page

37 / 58

Related Subject Headings

  • Information Systems
  • 4609 Information systems
  • 3503 Business systems in context
  • 1503 Business and Management
  • 0806 Information Systems
 

Citation

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Chicago
ICMJE
MLA
NLM
Massey, A. P., Montoya-Weiss, M. M., & O’Driscoll, T. M. (2002). Performance-centered design of knowledge-intensive processes. Journal of Management Information Systems, 18(4), 37–58. https://doi.org/10.1080/07421222.2002.11045700
Massey, A. P., M. M. Montoya-Weiss, and T. M. O’Driscoll. “Performance-centered design of knowledge-intensive processes.” Journal of Management Information Systems 18, no. 4 (January 1, 2002): 37–58. https://doi.org/10.1080/07421222.2002.11045700.
Massey AP, Montoya-Weiss MM, O’Driscoll TM. Performance-centered design of knowledge-intensive processes. Journal of Management Information Systems. 2002 Jan 1;18(4):37–58.
Massey, A. P., et al. “Performance-centered design of knowledge-intensive processes.” Journal of Management Information Systems, vol. 18, no. 4, Jan. 2002, pp. 37–58. Scopus, doi:10.1080/07421222.2002.11045700.
Massey AP, Montoya-Weiss MM, O’Driscoll TM. Performance-centered design of knowledge-intensive processes. Journal of Management Information Systems. 2002 Jan 1;18(4):37–58.
Journal cover image

Published In

Journal of Management Information Systems

DOI

ISSN

0742-1222

Publication Date

January 1, 2002

Volume

18

Issue

4

Start / End Page

37 / 58

Related Subject Headings

  • Information Systems
  • 4609 Information systems
  • 3503 Business systems in context
  • 1503 Business and Management
  • 0806 Information Systems