Social Accounts in Conflict Situations: Using Explanations to Manage Conflict
Considerable attention has been given to different behavioral strategies of conflict management (e.g., avoidance, compromise, collaboration). However, conflict theory and research has overlooked a simple, but effective strategy for managing conflict: the use of social accounts or explanations. In this paper, we review the literature on the use of social accounts in conflict situations and find it supports the argument that social accounts can be an effective conflict- management strategy. Based on this analysis, we propose several promising directions for future theory development and research concerning the role of social accounts in conflict situations. In addition, we identify tradeoffs and dilemmas created when social accounts are used to manage conflict. © 1993, Sage Publications. All rights reserved.
Duke Scholars
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Related Subject Headings
- Business & Management
- 3507 Strategy, management and organisational behaviour
- 1701 Psychology
- 1608 Sociology
- 1503 Business and Management
Citation
Published In
DOI
EISSN
ISSN
Publication Date
Volume
Issue
Start / End Page
Related Subject Headings
- Business & Management
- 3507 Strategy, management and organisational behaviour
- 1701 Psychology
- 1608 Sociology
- 1503 Business and Management