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Social Accounts in Conflict Situations: Using Explanations to Manage Conflict

Publication ,  Journal Article
Sitkin, SB; Bies, RJ
Published in: Human Relations
January 1, 1993

Considerable attention has been given to different behavioral strategies of conflict management (e.g., avoidance, compromise, collaboration). However, conflict theory and research has overlooked a simple, but effective strategy for managing conflict: the use of social accounts or explanations. In this paper, we review the literature on the use of social accounts in conflict situations and find it supports the argument that social accounts can be an effective conflict- management strategy. Based on this analysis, we propose several promising directions for future theory development and research concerning the role of social accounts in conflict situations. In addition, we identify tradeoffs and dilemmas created when social accounts are used to manage conflict. © 1993, Sage Publications. All rights reserved.

Duke Scholars

Published In

Human Relations

DOI

EISSN

1741-282X

ISSN

0018-7267

Publication Date

January 1, 1993

Volume

46

Issue

3

Start / End Page

349 / 370

Related Subject Headings

  • Business & Management
  • 3507 Strategy, management and organisational behaviour
  • 1701 Psychology
  • 1608 Sociology
  • 1503 Business and Management
 

Citation

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ICMJE
MLA
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Sitkin, S. B., & Bies, R. J. (1993). Social Accounts in Conflict Situations: Using Explanations to Manage Conflict. Human Relations, 46(3), 349–370. https://doi.org/10.1177/001872679304600303
Sitkin, S. B., and R. J. Bies. “Social Accounts in Conflict Situations: Using Explanations to Manage Conflict.” Human Relations 46, no. 3 (January 1, 1993): 349–70. https://doi.org/10.1177/001872679304600303.
Sitkin SB, Bies RJ. Social Accounts in Conflict Situations: Using Explanations to Manage Conflict. Human Relations. 1993 Jan 1;46(3):349–70.
Sitkin, S. B., and R. J. Bies. “Social Accounts in Conflict Situations: Using Explanations to Manage Conflict.” Human Relations, vol. 46, no. 3, Jan. 1993, pp. 349–70. Scopus, doi:10.1177/001872679304600303.
Sitkin SB, Bies RJ. Social Accounts in Conflict Situations: Using Explanations to Manage Conflict. Human Relations. 1993 Jan 1;46(3):349–370.
Journal cover image

Published In

Human Relations

DOI

EISSN

1741-282X

ISSN

0018-7267

Publication Date

January 1, 1993

Volume

46

Issue

3

Start / End Page

349 / 370

Related Subject Headings

  • Business & Management
  • 3507 Strategy, management and organisational behaviour
  • 1701 Psychology
  • 1608 Sociology
  • 1503 Business and Management