Social Accounts in Conflict Situations: Using Explanations to Manage Conflict

Journal Article (Journal Article)

Considerable attention has been given to different behavioral strategies of conflict management (e.g., avoidance, compromise, collaboration). However, conflict theory and research has overlooked a simple, but effective strategy for managing conflict: the use of social accounts or explanations. In this paper, we review the literature on the use of social accounts in conflict situations and find it supports the argument that social accounts can be an effective conflict- management strategy. Based on this analysis, we propose several promising directions for future theory development and research concerning the role of social accounts in conflict situations. In addition, we identify tradeoffs and dilemmas created when social accounts are used to manage conflict. © 1993, Sage Publications. All rights reserved.

Full Text

Duke Authors

Cited Authors

  • Sitkin, SB; Bies, RJ

Published Date

  • January 1, 1993

Published In

Volume / Issue

  • 46 / 3

Start / End Page

  • 349 - 370

Electronic International Standard Serial Number (EISSN)

  • 1741-282X

International Standard Serial Number (ISSN)

  • 0018-7267

Digital Object Identifier (DOI)

  • 10.1177/001872679304600303

Citation Source

  • Scopus