Effects of educational intervention in waiting room on patient satisfaction.

Published

Journal Article

This study examines the effects of a low-cost educational intervention designed to occupy the waiting time in the clinic on patient satisfaction with the clinic visit. Patients waiting for appointments were randomly assigned to two groups: (1) educational intervention in the clinic waiting room (n = 160) and (2) usual clinic care (no structured education during the waiting time in the clinic; n = 160). There were significant negative correlations between satisfaction with the visit overall and the time patients waited in the clinic waiting room (r = -.17, p = .003) and their total wait time (r = -.16, p = .005). Patients who were taught while they waited in the clinics were more satisfied with their education than the control group (t = 4.26, df = 318, p < 0.001).

Full Text

Duke Authors

Cited Authors

  • Oermann, MH

Published Date

  • April 2003

Published In

Volume / Issue

  • 26 / 2

Start / End Page

  • 150 - 158

PubMed ID

  • 12698929

Pubmed Central ID

  • 12698929

Electronic International Standard Serial Number (EISSN)

  • 1550-3267

International Standard Serial Number (ISSN)

  • 0148-9917

Language

  • eng