Staelin, R., & Boulding, W. (1993). A Dynamic Process Model of Service Quality Assessment. In E. E. Scheuing & W. F. Christopher (Eds.), International Service Quality Handbook. AMACOM Books.

Staelin, R., and W. Boulding. “A Dynamic Process Model of Service Quality Assessment.” In International Service Quality Handbook, edited by E. E. Scheuing and W. F. Christopher. AMACOM Books, 1993.

Staelin R, Boulding W. A Dynamic Process Model of Service Quality Assessment. In: Scheuing EE, Christopher WF, editors. International Service Quality Handbook. AMACOM Books; 1993.

Staelin, R., and W. Boulding. “A Dynamic Process Model of Service Quality Assessment.” International Service Quality Handbook, edited by E. E. Scheuing and W. F. Christopher, AMACOM Books, 1993.

Staelin R, Boulding W. A Dynamic Process Model of Service Quality Assessment. In: Scheuing EE, Christopher WF, editors. International Service Quality Handbook. AMACOM Books; 1993.