Linking strategy and human resource practices: How employee and customer contracts are created
Organizations implement their business strategies through the human resource (HR) practices they use. These practices are major determinants of employees' psychological contracts. How employees interpret the terms of their employment impacts motivation, innovation, and customer service. This article describes four common types of psychological contracts in US firms and the HR practices that create them. It develops a framework for understanding how each contract shapes employee performance, retention, cooperation with fellow employees and customer responsiveness. It presents recommendations for more effectively managing the link between business strategy and the psychological contract of employees. © 1994 by John Wiley & Sons, Inc. Copyright © 1994 Wiley Periodicals, Inc., A Wiley Company
Duke Scholars
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Related Subject Headings
- Industrial Relations
- 5201 Applied and developmental psychology
- 3507 Strategy, management and organisational behaviour
- 3505 Human resources and industrial relations
- 1503 Business and Management
Citation
Published In
DOI
EISSN
ISSN
Publication Date
Volume
Issue
Start / End Page
Related Subject Headings
- Industrial Relations
- 5201 Applied and developmental psychology
- 3507 Strategy, management and organisational behaviour
- 3505 Human resources and industrial relations
- 1503 Business and Management