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Multisite Quality Improvement Study of a Patient-Pathologist Consultation Program.

Publication ,  Journal Article
Jug, R; Booth, AL; Buckley, AF; Newell, J; Kesterson, J; Gardner, JM; Ozcan, L; Liu, B; Green, CL; Joseph, L; Cummings, TJ
Published in: Am J Clin Pathol
May 18, 2021

OBJECTIVES: The aim of this multisite quality improvement study was to evaluate patients' experiences with the patient-centered pathology (PCP) consultation program and to determine whether PCP enhanced their care experience. METHODS: Patients were invited to attend PCP consultations to review their pathology report and slides and have their questions answered by the pathologist privately, with the option to attend the appointment with family members or friends for support. A patient experience questionnaire (PEQ) was administered to patients, who participated voluntarily in the PCP, and survey data were collected and stored in REDCap. Statistical analysis was performed using SAS 9.4 (SAS Institute). RESULTS: Sixty-seven patients (95.5% female) aged 18 to 84 years across 4 institutions completed the PEQ. Overall, 58% and 15.8% of patients had breast and brain tumors, respectively, and 59.7% of tumors were newly diagnosed. Most patients thought it was important for them to learn as much as they could about their health condition. However, the majority of patients reported some degree of difficulty learning about their health condition based on written information, despite 97% having completed high school and/or further education. The majority of patients rated their pathologist as "excellent" across communication metrics. Ultimately, 100% of respondents were satisfied, found their visits to be useful, and would recommend the PCP to other patients. CONCLUSIONS: Patients found that personalized clinical encounters with pathologists improved their understanding of their health condition and their satisfaction with their care experience. Patients thought pathologists communicated respectfully, effectively, and empathetically.

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Published In

Am J Clin Pathol

DOI

EISSN

1943-7722

Publication Date

May 18, 2021

Volume

155

Issue

6

Start / End Page

887 / 894

Location

England

Related Subject Headings

  • Young Adult
  • Surveys and Questionnaires
  • Referral and Consultation
  • Quality Improvement
  • Patient Satisfaction
  • Pathology
  • Pathologists
  • Neoplasms
  • Middle Aged
  • Male
 

Citation

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Jug, R., Booth, A. L., Buckley, A. F., Newell, J., Kesterson, J., Gardner, J. M., … Cummings, T. J. (2021). Multisite Quality Improvement Study of a Patient-Pathologist Consultation Program. Am J Clin Pathol, 155(6), 887–894. https://doi.org/10.1093/ajcp/aqaa202
Jug, Rachel, Adam L. Booth, Anne F. Buckley, Jordan Newell, Joshua Kesterson, Jerad M. Gardner, Lerna Ozcan, et al. “Multisite Quality Improvement Study of a Patient-Pathologist Consultation Program.Am J Clin Pathol 155, no. 6 (May 18, 2021): 887–94. https://doi.org/10.1093/ajcp/aqaa202.
Jug R, Booth AL, Buckley AF, Newell J, Kesterson J, Gardner JM, et al. Multisite Quality Improvement Study of a Patient-Pathologist Consultation Program. Am J Clin Pathol. 2021 May 18;155(6):887–94.
Jug, Rachel, et al. “Multisite Quality Improvement Study of a Patient-Pathologist Consultation Program.Am J Clin Pathol, vol. 155, no. 6, May 2021, pp. 887–94. Pubmed, doi:10.1093/ajcp/aqaa202.
Jug R, Booth AL, Buckley AF, Newell J, Kesterson J, Gardner JM, Ozcan L, Liu B, Green CL, Joseph L, Cummings TJ. Multisite Quality Improvement Study of a Patient-Pathologist Consultation Program. Am J Clin Pathol. 2021 May 18;155(6):887–894.
Journal cover image

Published In

Am J Clin Pathol

DOI

EISSN

1943-7722

Publication Date

May 18, 2021

Volume

155

Issue

6

Start / End Page

887 / 894

Location

England

Related Subject Headings

  • Young Adult
  • Surveys and Questionnaires
  • Referral and Consultation
  • Quality Improvement
  • Patient Satisfaction
  • Pathology
  • Pathologists
  • Neoplasms
  • Middle Aged
  • Male