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Eileen Margolies Raynor

Professor of Head and Neck Surgery & Communication Sciences
Pediatric Otolaryngology
Duke South Yellow Zone 4000, DUMC Box 3805, Durham, NC 27710
40 Duke Medicine Circle, Dukesouth Yellow Zone 4000, Durham, NC 27710

Scholarly Works - Book sections


Dismissal of Patient and Family from Practice

Book section · January 1, 2025 Some situations are so challenged that there is more risk in continuing to care for the patient than potential benefit of maintaining the relationship. These can cause severe stress for the patients and the providers and generally result in communication b ... Full text Cite

Impact of Health Literacy on Physician-Patient and Family Communication

Book section · January 1, 2025 Health literacy (HL) has been linked to health outcomes in a variety of settings. Patients and families with a high degree of health literacy are more likely to be adherent to medical care plans, whereas those with a low health literacy have higher emergen ... Full text Cite

Wrap-Up and Summary

Book section · January 1, 2025 Effective communication is the foundation of success in both personal and professional lives. It enables individuals to express their thoughts clearly, understand others, build strong relationships, and resolve conflicts efficiently. In healthcare, it is c ... Full text Cite

When to Call in Reinforcements

Book section · January 1, 2025 At times one will encounter situations that require additional personnel to be present, either for a safety concern, to diffuse a tense or escalating situation, or to clarify legal, ethical, or social questions. These can be quite stressful for the patient ... Full text Cite

Ethical Dilemmas

Book section · January 1, 2025 Ethical dilemmas occur in many medical situations and create stress for the healthcare team, the patient, and their family. These fall into several categories including diagnostic evaluations, treatment decisions, escalation of care, and withdrawal of care ... Full text Cite

Evidence-based assessment of the ears, nose, and throat

Book section · January 1, 2020 The head and neck are a complex area that are responsible for many vital functions. Hearing loss has many underlying causes and should undergo a thorough evaluation to maximize communication potential. When evaluating a patient with hearing loss, the pract ... Full text Cite