Homeless women's experiences of service provider encounters.

Journal Article (Journal Article)

Service providers are gatekeepers to health-sustaining services and resources, although little is known about service encounters from the perspective of homeless women. We conducted in-depth semistructured interviews with 15 homeless women to better understand their experiences of service encounters. Using a phenomenological method, 160 significant statements were extracted from participant transcripts; more positive than negative interactions were reported. The 10 themes that emerged fall along a dehumanizing/humanizing continuum primarily separated by the power participants experienced in the interaction and the trust they felt in the service provider. Implications for nursing practice and research are offered.

Full Text

Duke Authors

Cited Authors

  • Biederman, DJ; Nichols, TR

Published Date

  • January 2014

Published In

Volume / Issue

  • 31 / 1

Start / End Page

  • 34 - 48

PubMed ID

  • 24528122

Electronic International Standard Serial Number (EISSN)

  • 1532-7655

International Standard Serial Number (ISSN)

  • 0737-0016

Digital Object Identifier (DOI)

  • 10.1080/07370016.2014.868733


  • eng