Water Consumption and Utility Revenues at the Start of a Pandemic: Insights From 11 Utilities

Journal Article (Journal Article)

Eleven utilities from across the United States were studied to understand the pandemic's effects on water consumption and utility revenues. Most utilities in the study saw an overall increase in water consumption with a rise in residential demand that offset declines in nonresidential demand. Most utilities in the study experienced increased revenues in 2020 compared with previous years, largely due to rate increases, inclining block rates, and an unusually warm summer. Water utilities’ ability to adjust to fluctuating demand and changing revenue patterns is a testament to their sound financial practices.

Full Text

Duke Authors

Cited Authors

  • Smull, E; Eastman, L; Patterson, L; Doyle, M

Published Date

  • November 1, 2021

Published In

Volume / Issue

  • 113 / 9

Start / End Page

  • 32 - 39

Electronic International Standard Serial Number (EISSN)

  • 1551-8833

International Standard Serial Number (ISSN)

  • 0003-150X

Digital Object Identifier (DOI)

  • 10.1002/awwa.1804

Citation Source

  • Scopus