Telephone follow-up for pediatric ambulatory surgery: parent and provider satisfaction.


Journal Article

Traditional 4- to 6-week clinic follow-up after pediatric ambulatory surgery does not rapidly identify complications and is often a burden for parents. Telephone follow-up offers support and is preferred in a variety of adult populations, but there is little research in pediatrics to support this practice. This article describes a practice change involving a standardized telephone follow-up protocol by a pediatric nurse practitioner to parents within 1 week of their child's ambulatory surgery. An interview survey method was used to evaluate parent satisfaction with telephone follow-up and desire for a clinic visit. Staff satisfaction and resource utilization are also described.

Full Text

Duke Authors

Cited Authors

  • Kassmann, BP; Docherty, SL; Rice, HE; Bailey, DE; Schweitzer, M

Published Date

  • December 2012

Published In

Volume / Issue

  • 27 / 6

Start / End Page

  • 715 - 724

PubMed ID

  • 22414540

Pubmed Central ID

  • 22414540

Electronic International Standard Serial Number (EISSN)

  • 1532-8449

Digital Object Identifier (DOI)

  • 10.1016/j.pedn.2012.02.004


  • eng

Conference Location

  • United States