Telephone follow-up for pediatric ambulatory surgery: parent and provider satisfaction.
Publication
, Journal Article
Kassmann, BP; Docherty, SL; Rice, HE; Bailey, DE; Schweitzer, M
Published in: J Pediatr Nurs
December 2012
Traditional 4- to 6-week clinic follow-up after pediatric ambulatory surgery does not rapidly identify complications and is often a burden for parents. Telephone follow-up offers support and is preferred in a variety of adult populations, but there is little research in pediatrics to support this practice. This article describes a practice change involving a standardized telephone follow-up protocol by a pediatric nurse practitioner to parents within 1 week of their child's ambulatory surgery. An interview survey method was used to evaluate parent satisfaction with telephone follow-up and desire for a clinic visit. Staff satisfaction and resource utilization are also described.
Duke Scholars
Published In
J Pediatr Nurs
DOI
EISSN
1532-8449
Publication Date
December 2012
Volume
27
Issue
6
Start / End Page
715 / 724
Location
United States
Related Subject Headings
- Time Factors
- Telephone
- Surveys and Questionnaires
- Risk Factors
- Quality Improvement
- Pediatrics
- Patient Satisfaction
- Patient Safety
- Parents
- Outcome Assessment, Health Care
Citation
APA
Chicago
ICMJE
MLA
NLM
Kassmann, B. P., Docherty, S. L., Rice, H. E., Bailey, D. E., & Schweitzer, M. (2012). Telephone follow-up for pediatric ambulatory surgery: parent and provider satisfaction. J Pediatr Nurs, 27(6), 715–724. https://doi.org/10.1016/j.pedn.2012.02.004
Kassmann, Barbara P., Sharron L. Docherty, Henry E. Rice, Donald E. Bailey, and Michelle Schweitzer. “Telephone follow-up for pediatric ambulatory surgery: parent and provider satisfaction.” J Pediatr Nurs 27, no. 6 (December 2012): 715–24. https://doi.org/10.1016/j.pedn.2012.02.004.
Kassmann BP, Docherty SL, Rice HE, Bailey DE, Schweitzer M. Telephone follow-up for pediatric ambulatory surgery: parent and provider satisfaction. J Pediatr Nurs. 2012 Dec;27(6):715–24.
Kassmann, Barbara P., et al. “Telephone follow-up for pediatric ambulatory surgery: parent and provider satisfaction.” J Pediatr Nurs, vol. 27, no. 6, Dec. 2012, pp. 715–24. Pubmed, doi:10.1016/j.pedn.2012.02.004.
Kassmann BP, Docherty SL, Rice HE, Bailey DE, Schweitzer M. Telephone follow-up for pediatric ambulatory surgery: parent and provider satisfaction. J Pediatr Nurs. 2012 Dec;27(6):715–724.
Published In
J Pediatr Nurs
DOI
EISSN
1532-8449
Publication Date
December 2012
Volume
27
Issue
6
Start / End Page
715 / 724
Location
United States
Related Subject Headings
- Time Factors
- Telephone
- Surveys and Questionnaires
- Risk Factors
- Quality Improvement
- Pediatrics
- Patient Satisfaction
- Patient Safety
- Parents
- Outcome Assessment, Health Care