A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

Journal Article

Full Text

Published version (via Digital Object Identifier)

Duke Authors

Boulding, William F.

Cited Authors

Boulding, W; Kalra, A; Staelin, R; Zeithaml, VA

Published Date

February 1993

Published In

Journal of Marketing Research

Volume / Issue

30 / 1

Start / End Page

7 - 7

Published By

JSTOR

International Standard Serial Number (ISSN)

0022-2437

Digital Object Identifier (DOI)

10.2307/3172510