A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

Published

Journal Article

Full Text

Duke Authors

Cited Authors

  • Boulding, W; Kalra, A; Staelin, R; Zeithaml, VA

Published Date

  • February 1993

Published In

Volume / Issue

  • 30 / 1

Start / End Page

  • 7 - 7

Published By

International Standard Serial Number (ISSN)

  • 0022-2437

Digital Object Identifier (DOI)

  • 10.2307/3172510