A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
Journal Article
Full Text
Duke Authors
Cited Authors
- Boulding, W; Kalra, A; Staelin, R; Zeithaml, VA
Published Date
- February 1993
Published In
Volume / Issue
- 30 / 1
Start / End Page
- 7 - 7
Published By
International Standard Serial Number (ISSN)
- 0022-2437
Digital Object Identifier (DOI)
- 10.2307/3172510