A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
Publication
, Journal Article
Boulding, W; Kalra, A; Staelin, R; Zeithaml, VA
Published in: Journal of Marketing Research
February 1993
Duke Scholars
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Published In
Journal of Marketing Research
DOI
ISSN
0022-2437
Publication Date
February 1993
Volume
30
Issue
1
Start / End Page
7 / 7
Publisher
JSTOR
Related Subject Headings
- Marketing
- 3506 Marketing
- 1505 Marketing
Citation
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Chicago
ICMJE
MLA
NLM
Boulding, W., Kalra, A., Staelin, R., & Zeithaml, V. A. (1993). A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions. Journal of Marketing Research, 30(1), 7–7. https://doi.org/10.2307/3172510
Boulding, William, Ajay Kalra, Richard Staelin, and Valarie A. Zeithaml. “A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions.” Journal of Marketing Research 30, no. 1 (February 1993): 7–7. https://doi.org/10.2307/3172510.
Boulding W, Kalra A, Staelin R, Zeithaml VA. A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions. Journal of Marketing Research. 1993 Feb;30(1):7–7.
Boulding, William, et al. “A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions.” Journal of Marketing Research, vol. 30, no. 1, JSTOR, Feb. 1993, pp. 7–7. Crossref, doi:10.2307/3172510.
Boulding W, Kalra A, Staelin R, Zeithaml VA. A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions. Journal of Marketing Research. JSTOR; 1993 Feb;30(1):7–7.
Published In
Journal of Marketing Research
DOI
ISSN
0022-2437
Publication Date
February 1993
Volume
30
Issue
1
Start / End Page
7 / 7
Publisher
JSTOR
Related Subject Headings
- Marketing
- 3506 Marketing
- 1505 Marketing