Luis Morales
Adjunct Associate Professor in the Pratt School of Engineering

Luis Morales has 28 years of professional experience in various engineering leadership roles at Cisco Systems and AT&T Labs.  In his most recent assignment, he led a Cisco team responsible for analyzing customer sentiment and experience, create insights and compel the business to drive improvement actions.

Specialties:

• Building high-performing and engaged teams and leaders
• Passionate about quality, customer success and continuous process/product improvements
• HW & SW quality data analytics
• Thought leader in Quality Management System and customer experience
• Customer advocacy and customer quality engagements

Inventor, with six patents (one for Lucent, and five for AT&T) in the area of IP networking and security: US Patents: 5761203, 5987526, 6044092, 7444417, 792576 and 7953855.

Winner of Cisco’s highest technical recognition, Cisco Pioneer Award 2011, “Interactive Service Request Analyzer” 

Current Appointments & Affiliations

Contact Information

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