Overview
Luis Morales has 28 years of professional experience in various engineering leadership roles at Cisco Systems and AT&T Labs. In his most recent assignment, he led a Cisco team responsible for analyzing customer sentiment and experience, create insights and compel the business to drive improvement actions.
Specialties- Building high-performing and engaged teams and leaders
- Passionate about quality, customer success and continuous process/product improvements
- HW & SW quality data analytics
- Thought leader in Quality Management System and customer experience
- Customer advocacy and customer quality engagements
Inventor
Six patents in the area of IP networking and security (one for Lucent, and five for AT&T)—
- US Patents: 5761203, 5987526, 6044092, 7444417, 792576 and 7953855.
Current Appointments & Affiliations
Executive Director of the Master of Engineering Management Program
·
2022 - Present
Engineering Graduate and Professional Programs,
Pratt School of Engineering
Executive in Residence in the Engineering Graduate and Professional Programs
·
2019 - Present
Engineering Graduate and Professional Programs,
Pratt School of Engineering
Executive in Residence with the Engineering Masters Program in the Pratt School of Engineering
·
2021 - Present
Pratt School of Engineering
Education, Training & Certifications
Cornell University ·
1992
M.E.
University of Puerto Rico ·
1989
B.S.E.E.