Scholars@Duke
Wendell G. Gilland

Wendell G. Gilland

MMCi Instructor in the Department of Biostatistics & Bioinformatics
MMCi Program
wendell_gilland@unc.edu
Duke Box 2734, Durham, NC 27710
2424 Erwin Road Ste G06, Hock Plaza Ste G06, Durham, NC 27705
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Selected Publications

Volume flexibility in services: The costs and benefits of flexible labor resources

Journal Article Management Science · January 1, 2014 Organizations can create volume flexibility-the ability to increase capacity up or down to meet demand for a single service-through the use of flexible labor resources (e.g., part-time and temporary workers, as compared to full-time workers). Although orga ... Full text Cite