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Eric Gon-Chee Poon

Professor of Medicine
Medicine, General Internal Medicine
Box 2718, Durham, NC 27710
2424 Erwin Road, 12/F, Durham, NC 27705

Overview


I currently serve as the Chief Health Information Officer for Duke Medicine. I also practice primary care internal medicine at the Durham Medical Center as part of Duke Primary Care. In my capacity as CHIO, I am responsible for the visioning and strategic planning of clinical and analytic information systems that impact patient care, research and education.  I work with the Duke Medicine leadership to ensure technology solutions are well aligned with our overall organizational objectives. I oversee the optimization of the Maestro Care (Epic) electronic health record, and partner with physicians, patients and operational leaders to effectively leverage innovative IT in support of the Duke mission.  I also have a keen interest in IT innovation, and work with investigators across Duke to pursue new and innovative ways to efficiently deliver high quality care to our patients.

My research interests have revolved around the use of health information technology to improve the quality of care and patient safety in both the ambulatory and hospital settings.  My work in the ambulatory setting has focused on the efficient delivery of decision support to clinicians to prevent errors of omission and commission during diagnostic test ordering and review of test results. I have also worked to use information technology, including secure on-line patient portals, to improve the communication between clinicians and patients around health maintenance and the follow-up of abnormal test results.  In the inpatient setting, I have conducted several studies to delineate the barriers to and facilitators of the wide-spread diffusion of computerized physician order entry and have led many studies evaluating the safety, financial and socio-technical impact of barcode technology in the hospital pharmacy and nursing units. 

Current Appointments & Affiliations


Professor of Medicine · 2021 - Present Medicine, General Internal Medicine, Medicine
Professor of Biostatistics and Bioinformatics · 2020 - Present Biostatistics & Bioinformatics, Basic Science Departments

In the News


Published January 23, 2023
Bringing Order to the ‘Wild West’ of Artificial Intelligence in Medicine

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Recent Publications


Adoption of artificial intelligence in healthcare: survey of health system priorities, successes, and challenges.

Journal Article Journal of the American Medical Informatics Association : JAMIA · May 2025 ImportanceThe US healthcare system faces significant challenges, including clinician burnout, operational inefficiencies, and concerns about patient safety. Artificial intelligence (AI), particularly generative AI, has the potential to address the ... Full text Cite

Application of unified health large language model evaluation framework to In-Basket message replies: bridging qualitative and quantitative assessments.

Journal Article J Am Med Inform Assoc · April 1, 2025 OBJECTIVES: Large language models (LLMs) are increasingly utilized in healthcare, transforming medical practice through advanced language processing capabilities. However, the evaluation of LLMs predominantly relies on human qualitative assessment, which i ... Full text Link to item Cite

Translating ethical and quality principles for the effective, safe and fair development, deployment and use of artificial intelligence technologies in healthcare.

Journal Article J Am Med Inform Assoc · February 16, 2024 OBJECTIVE: The complexity and rapid pace of development of algorithmic technologies pose challenges for their regulation and oversight in healthcare settings. We sought to improve our institution's approach to evaluation and governance of algorithmic techn ... Full text Link to item Cite
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Education, Training & Certifications


Harvard University · 2003 M.P.H.
Harvard Medical School · 1998 M.D.