Journal ArticleHarvard Business Review · May 1, 2008
Multiplayer online role-playing games are sprawling cybercommunities that offer a sneak preview of tomorrow's business environment. Players who lead teams in these online worlds hone the skills that they will need as business leaders in the future. Games a ...
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Journal ArticleMIS Quarterly: Management Information Systems · January 1, 2002
From 1994 through 2000, Nortel Networks transformed itself from a technology-focused to an opportunity/customer-focused company. By 2000, Nortel was a profitable, innovative leader in the telecommunications industry. The change was the result of an ambitio ...
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Journal ArticleJournal of Management Information Systems · January 1, 2002
We develop and illustrate a performance-centered design (PCD) methodology for structuring knowledge-intensive, ill-defined processes. PCD provides a holistic view of a performance environment by considering the complex interdependencies between the organiz ...
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Journal ArticleProceedings of the Hawaii International Conference on System Sciences · 2001
The purpose of this paper is to develop and illustrate a performance-centered design (PCD) methodology for finding the underlying structure of ill-defined processes and problems. The context for our theoretical exposition is the fuzzy front-end of new prod ...
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Journal ArticleJournal of Product Innovation Management · January 1, 2000
A new product originates from an idea, or in many cases, integration of multiple ideas. The process of transforming an idea into a robust concept requires definition of the underlying technologies, identification of expected customer benefits, and assessme ...
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