Factors Affecting Care in Non-English-Speaking Patients and Families.

OBJECTIVE: Identify concerns in non-English-speaking patients to improve patient care and communication. Misunderstandings due to language barriers can impose undue hardship possibly leading to adverse outcomes. Information from this study may identify ways of improving care. METHODS: A 31-question survey was administered in the patients' native language using certified medical interpreters. Surveys were collected anonymously during clinic visits. RESULTS: Thirty-eight surveys were completed and compiled. Most were happy with their provider. Half indicated that they did not know why they were seeing that provider, did not understand the tests, or had difficulty with interpreters. Many indicated they would like medical information written in their native language. CONCLUSION: Barriers to communication can lead to adverse medical outcomes, poor compliance with therapy, and poor understanding of medical conditions. Providing written information in the patient's native language has the potential to complement the verbal discussion and enhance patient care.

Duke Scholars

Author Eileen Margolies Raynor Pediatric Otolaryngology