Conner, A. L., Podtschaske, B. V., Mazza, M. C., Zionts, D. L., Malcolm, E. J., Thomson, C. C., … Milstein, A. (2022). Care teams misunderstand what most upsets patients about their care. Healthcare, 10(4), 100657–100657. https://doi.org/10.1016/j.hjdsi.2022.100657

Conner, Alana L., Beatrice V. Podtschaske, Mary Carol Mazza, Dani L. Zionts, Elizabeth J. Malcolm, Carey C. Thomson, Sara J. Singer, and Arnold Milstein. “Care teams misunderstand what most upsets patients about their care.” Healthcare 10, no. 4 (December 2022): 100657–100657. https://doi.org/10.1016/j.hjdsi.2022.100657.

Conner AL, Podtschaske BV, Mazza MC, Zionts DL, Malcolm EJ, Thomson CC, et al. Care teams misunderstand what most upsets patients about their care. Healthcare. 2022 Dec;10(4):100657–100657.

Conner, Alana L., et al. “Care teams misunderstand what most upsets patients about their care.” Healthcare, vol. 10, no. 4, Elsevier BV, Dec. 2022, pp. 100657–100657. Crossref, doi:10.1016/j.hjdsi.2022.100657.

Conner AL, Podtschaske BV, Mazza MC, Zionts DL, Malcolm EJ, Thomson CC, Singer SJ, Milstein A. Care teams misunderstand what most upsets patients about their care. Healthcare. Elsevier BV; 2022 Dec;10(4):100657–100657.