Navigating Campus Crisis: Empowering SAO in Decision-Making in Response to Global Uncertainties

This study investigated experiences and decision-making strategies of Student Affairs Officers (SAOs) facing significant crisis at a Sino-foreign cooperative university during the COVID-19 pandemic. Using habitual decision-making and 4 R crisis management frameworks, the study examined how SAOs navigated crisis management, anticipated student needs, and exercised decision-making authority. Findings highlight the importance of empowering SAOs through shared governance and contingency planning to enhance their capacity for managing future crises and supporting sustainable internationalization.

Duke Scholars

Author Yisu Zhou DKU Faculty