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Patient perspectives on communication with the medical team: pilot study using the Communication Assessment Tool-Team (CAT-T).

Publication ,  Journal Article
Mercer, LM; Tanabe, P; Pang, PS; Gisondi, MA; Courtney, DM; Engel, KG; Donlan, SM; Adams, JG; Makoul, G
Published in: Patient education and counseling
November 2008

Effective communication is an essential aspect of high-quality patient care and a core competency for physicians. To date, assessment of communication skills in team-based settings has not been well established. We sought to tailor a psychometrically validated instrument, the Communication Assessment Tool, for use in Team settings (CAT-T), and test the feasibility of collecting patient perspectives of communication with medical teams in the emergency department (ED).A prospective, cross-sectional study in an academic, tertiary, urban, Level 1 trauma center using the CAT-T, a 15-item instrument. Items were answered via a 5-point scale, with 5 = excellent. All adult ED patients (> or = 18 y/o) were eligible if the following exclusion criteria did not apply: primary psychiatric issues, critically ill, physiologically unstable, non-English speaking, or under arrest.81 patients were enrolled (mean age: 44, S.D. = 17; 44% male). Highest ratings were for treating the patient with respect (69% excellent), paying attention to the patient (69% excellent), and showing care and concern (69% excellent). Lowest ratings were for greeting the patient appropriately (54%), encouraging the patient to ask questions (54%), showing interest in the patient's ideas about his or her health (53% excellent), and involving the patient in decisions as much as he or she wanted (53% excellent).Although this pilot study has several methodological limitations, it demonstrates a signal that patient assessment of communication with the medical team is feasible and offers important feedback. Results indicate the need to improve communication in the ED.In the ED, focusing on the medical team rather then individual caregivers may more accurately reflect patients' experience.

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Published In

Patient education and counseling

DOI

EISSN

1873-5134

ISSN

0738-3991

Publication Date

November 2008

Volume

73

Issue

2

Start / End Page

220 / 223

Related Subject Headings

  • United States
  • Trauma Centers
  • Surveys and Questionnaires
  • Public Health
  • Prospective Studies
  • Professional-Patient Relations
  • Pilot Projects
  • Patient Satisfaction
  • Patient Care Team
  • Middle Aged
 

Citation

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Mercer, L. M., Tanabe, P., Pang, P. S., Gisondi, M. A., Courtney, D. M., Engel, K. G., … Makoul, G. (2008). Patient perspectives on communication with the medical team: pilot study using the Communication Assessment Tool-Team (CAT-T). Patient Education and Counseling, 73(2), 220–223. https://doi.org/10.1016/j.pec.2008.07.003
Mercer, Laura Min, Paula Tanabe, Peter S. Pang, Michael A. Gisondi, D Mark Courtney, Kirsten G. Engel, Sarah M. Donlan, James G. Adams, and Gregory Makoul. “Patient perspectives on communication with the medical team: pilot study using the Communication Assessment Tool-Team (CAT-T).Patient Education and Counseling 73, no. 2 (November 2008): 220–23. https://doi.org/10.1016/j.pec.2008.07.003.
Mercer LM, Tanabe P, Pang PS, Gisondi MA, Courtney DM, Engel KG, et al. Patient perspectives on communication with the medical team: pilot study using the Communication Assessment Tool-Team (CAT-T). Patient education and counseling. 2008 Nov;73(2):220–3.
Mercer, Laura Min, et al. “Patient perspectives on communication with the medical team: pilot study using the Communication Assessment Tool-Team (CAT-T).Patient Education and Counseling, vol. 73, no. 2, Nov. 2008, pp. 220–23. Epmc, doi:10.1016/j.pec.2008.07.003.
Mercer LM, Tanabe P, Pang PS, Gisondi MA, Courtney DM, Engel KG, Donlan SM, Adams JG, Makoul G. Patient perspectives on communication with the medical team: pilot study using the Communication Assessment Tool-Team (CAT-T). Patient education and counseling. 2008 Nov;73(2):220–223.
Journal cover image

Published In

Patient education and counseling

DOI

EISSN

1873-5134

ISSN

0738-3991

Publication Date

November 2008

Volume

73

Issue

2

Start / End Page

220 / 223

Related Subject Headings

  • United States
  • Trauma Centers
  • Surveys and Questionnaires
  • Public Health
  • Prospective Studies
  • Professional-Patient Relations
  • Pilot Projects
  • Patient Satisfaction
  • Patient Care Team
  • Middle Aged