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The offshore services value chain: upgrading trajectories in developing countries

Publication ,  Journal Article
Fernandez-Stark, K; Bamber, P; Gereffi, G
Published in: International Journal of Technological Learning, Innovation and Development
January 2011

This article analyses the offshore services industry using the global value chain approach. This industry has grown at a rapid pace over the last decade, driven principally by the search of businesses to reduce costs by unbundling and offshoring corporate services. This paper explores how developing nations have seized these growth opportunities. While developed countries consume the vast majority of global services, demand from developing economies and new end markets is beginning to grow. Supply is dominated by India, which in 2009 had 45% of the global market share for offshore services. Indian firms occupy most value chain segments and they have expanded in the South to serve both domestic and export markets. Although the quality and quantity of human capital remains the key factor in the location of offshore services, formal education is being supplemented by demand-driven training and compliance with required international professional certifications and performance standards.

Duke Scholars

Published In

International Journal of Technological Learning, Innovation and Development

Publication Date

January 2011

Volume

4

Issue

1

Start / End Page

206 / 234
 

Citation

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Chicago
ICMJE
MLA
NLM
Fernandez-Stark, K., Bamber, P., & Gereffi, G. (2011). The offshore services value chain: upgrading trajectories in developing countries. International Journal of Technological Learning, Innovation and Development, 4(1), 206–234.
Fernandez-Stark, Karina, Penny Bamber, and Gary Gereffi. “The offshore services value chain: upgrading trajectories in developing countries.” International Journal of Technological Learning, Innovation and Development 4, no. 1 (January 2011): 206–34.
Fernandez-Stark K, Bamber P, Gereffi G. The offshore services value chain: upgrading trajectories in developing countries. International Journal of Technological Learning, Innovation and Development. 2011 Jan;4(1):206–34.
Fernandez-Stark, Karina, et al. “The offshore services value chain: upgrading trajectories in developing countries.” International Journal of Technological Learning, Innovation and Development, vol. 4, no. 1, Jan. 2011, pp. 206–34.
Fernandez-Stark K, Bamber P, Gereffi G. The offshore services value chain: upgrading trajectories in developing countries. International Journal of Technological Learning, Innovation and Development. 2011 Jan;4(1):206–234.

Published In

International Journal of Technological Learning, Innovation and Development

Publication Date

January 2011

Volume

4

Issue

1

Start / End Page

206 / 234