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Counseling Spanish-speaking patients: Atlanta pharmacists' cultural sensitivity, use of language-assistance services, and attitudes.

Publication ,  Journal Article
Muzyk, AJ; Muzyk, TL; Barnett, CW
Published in: Journal of the American Pharmacists Association : JAPhA
May 2004

To document the types of language-assistance services available in pharmacies and the perceptions of pharmacists regarding the effectiveness of these services, and to measure the attitudes toward counseling Spanish-speaking patients and cultural sensitivity of pharmacists.Cross-sectional assessment.Metropolitan Atlanta, Ga.Registered Georgia pharmacists residing in metropolitan Atlanta.Mailed survey, with repeat mailing 2 weeks later.38 survey items measuring demographic and practice-site characteristics, types of language-assistance services available with an assessment of the effectiveness of each measured on a nominal scale, and attitudinal items concerning counseling of Spanish-speaking patients and pharmacists' cultural sensitivity using a 5-point Likert-type response scale.Of 1,975 questionnaires mailed, 608 were returned, a 30.8% response rate. Nearly two thirds of the pharmacists had recently counseled a Spanish-speaking patient, but only one fourth of those respondents considered their interactions effective. Nearly all pharmacists, 88.0%, worked in pharmacies with language-assistance services. Of seven types of these services, a mean of 2.19 were available in pharmacies, and the majority of pharmacists (84.4% or more) identifying a service considered it to be effective. The pharmacists were neutral about counseling Spanish-speaking patients (mean = 2.94) and indifferent toward other cultures (mean = 3.28); however, they agreed they had a responsibility to counsel Spanish-speaking patients, and they believed that use of language-assistance services would constitute a reasonable effort to counsel these patients.Pharmacists have an opportunity to address barriers to communication with the Spanish-speaking population through use of language-assistance services and educational measures within the profession.

Duke Scholars

Published In

Journal of the American Pharmacists Association : JAPhA

DOI

EISSN

1544-3450

ISSN

1544-3191

Publication Date

May 2004

Volume

44

Issue

3

Start / End Page

366 / 374

Related Subject Headings

  • Urban Population
  • Surveys and Questionnaires
  • Pharmacology & Pharmacy
  • Male
  • Language
  • Humans
  • Hispanic or Latino
  • Georgia
  • Female
  • Cultural Diversity
 

Citation

APA
Chicago
ICMJE
MLA
NLM
Muzyk, A. J., Muzyk, T. L., & Barnett, C. W. (2004). Counseling Spanish-speaking patients: Atlanta pharmacists' cultural sensitivity, use of language-assistance services, and attitudes. Journal of the American Pharmacists Association : JAPhA, 44(3), 366–374. https://doi.org/10.1331/154434504323064002
Muzyk, Andrew J., Tara L. Muzyk, and Candace W. Barnett. “Counseling Spanish-speaking patients: Atlanta pharmacists' cultural sensitivity, use of language-assistance services, and attitudes.Journal of the American Pharmacists Association : JAPhA 44, no. 3 (May 2004): 366–74. https://doi.org/10.1331/154434504323064002.
Muzyk AJ, Muzyk TL, Barnett CW. Counseling Spanish-speaking patients: Atlanta pharmacists' cultural sensitivity, use of language-assistance services, and attitudes. Journal of the American Pharmacists Association : JAPhA. 2004 May;44(3):366–74.
Muzyk, Andrew J., et al. “Counseling Spanish-speaking patients: Atlanta pharmacists' cultural sensitivity, use of language-assistance services, and attitudes.Journal of the American Pharmacists Association : JAPhA, vol. 44, no. 3, May 2004, pp. 366–74. Epmc, doi:10.1331/154434504323064002.
Muzyk AJ, Muzyk TL, Barnett CW. Counseling Spanish-speaking patients: Atlanta pharmacists' cultural sensitivity, use of language-assistance services, and attitudes. Journal of the American Pharmacists Association : JAPhA. 2004 May;44(3):366–374.
Journal cover image

Published In

Journal of the American Pharmacists Association : JAPhA

DOI

EISSN

1544-3450

ISSN

1544-3191

Publication Date

May 2004

Volume

44

Issue

3

Start / End Page

366 / 374

Related Subject Headings

  • Urban Population
  • Surveys and Questionnaires
  • Pharmacology & Pharmacy
  • Male
  • Language
  • Humans
  • Hispanic or Latino
  • Georgia
  • Female
  • Cultural Diversity