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The Effect of Medical Education on Patient Satisfaction: An Asset or a Liability?

Publication ,  Journal Article
Sutak, AK; Ryan, SP; Hong, CS; Vovos, TJ; Wellman, SS; Jiranek, WA; Seyler, TM
Published in: Orthopedics
2022

Few studies have investigated the influence of trainee involvement on inpatient satisfaction scores in the postoperative joint arthroplasty setting. This study compares Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores at academic and private health care centers to assess the impact of trainees on patient satisfaction. From 2013 to 2017, 3454 HCAHPS surveys were collected at the investigating institution from patients who underwent primary total hip and total knee arthroplasty. Surveys were categorized based on the inpatient practice setting-academic hospitals included orthopedic residents and medical students who were involved in perioperative care, whereas private settings did not have trainee involvement. Patient demographics, including age, body mass index, sex, and American Society of Anesthesiologists score, were retrospectively collected. A total of 2454 HCAHPS surveys from 2 academic hospitals and 1000 surveys from a private hospital were collected. Patients at the academic hospitals were more likely to report that symptoms to look out for were clearly explained (odds ratio, 1.882; P=.001), whereas patients from the private hospital were more likely to report that the hospital was always quiet at night (odds ratio, 1.271; P=.005). The overall satisfaction score was not significantly different between the academic and private settings (78.9 vs 80.2, respectively; P=.111). The overall hospital satisfaction score for patients undergoing primary total hip and knee arthroplasty was not significantly different between private and academic medical facilities. Thus, this study supports the idea that training future orthopedic surgeons will not negatively impact patient satisfaction scores in a way that affects reimbursement. [Orthopedics. 2022;45(5):276-280.].

Duke Scholars

Published In

Orthopedics

DOI

EISSN

1938-2367

Publication Date

2022

Volume

45

Issue

5

Start / End Page

276 / 280

Location

United States

Related Subject Headings

  • Surveys and Questionnaires
  • Retrospective Studies
  • Patient Satisfaction
  • Orthopedics
  • Humans
  • Education, Medical
  • Arthroplasty, Replacement, Knee
  • Anesthetics
  • 3202 Clinical sciences
  • 1103 Clinical Sciences
 

Citation

APA
Chicago
ICMJE
MLA
NLM
Sutak, A. K., Ryan, S. P., Hong, C. S., Vovos, T. J., Wellman, S. S., Jiranek, W. A., & Seyler, T. M. (2022). The Effect of Medical Education on Patient Satisfaction: An Asset or a Liability? Orthopedics, 45(5), 276–280. https://doi.org/10.3928/01477447-20220511-06
Sutak, Alan K., Sean P. Ryan, Cierra S. Hong, Tyler J. Vovos, Samuel S. Wellman, William A. Jiranek, and Thorsten M. Seyler. “The Effect of Medical Education on Patient Satisfaction: An Asset or a Liability?Orthopedics 45, no. 5 (2022): 276–80. https://doi.org/10.3928/01477447-20220511-06.
Sutak AK, Ryan SP, Hong CS, Vovos TJ, Wellman SS, Jiranek WA, et al. The Effect of Medical Education on Patient Satisfaction: An Asset or a Liability? Orthopedics. 2022;45(5):276–80.
Sutak, Alan K., et al. “The Effect of Medical Education on Patient Satisfaction: An Asset or a Liability?Orthopedics, vol. 45, no. 5, 2022, pp. 276–80. Pubmed, doi:10.3928/01477447-20220511-06.
Sutak AK, Ryan SP, Hong CS, Vovos TJ, Wellman SS, Jiranek WA, Seyler TM. The Effect of Medical Education on Patient Satisfaction: An Asset or a Liability? Orthopedics. 2022;45(5):276–280.

Published In

Orthopedics

DOI

EISSN

1938-2367

Publication Date

2022

Volume

45

Issue

5

Start / End Page

276 / 280

Location

United States

Related Subject Headings

  • Surveys and Questionnaires
  • Retrospective Studies
  • Patient Satisfaction
  • Orthopedics
  • Humans
  • Education, Medical
  • Arthroplasty, Replacement, Knee
  • Anesthetics
  • 3202 Clinical sciences
  • 1103 Clinical Sciences