Achieving Customer Experience Excellence through a Quality Management System
Publication
, Book
Jarvis, A; Morales, L; Ranadive, U
July 8, 2016
This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point ...
Duke Scholars
ISBN
9780873899352
Publication Date
July 8, 2016
Publisher
ASQ Quality Press
Citation
APA
Chicago
ICMJE
MLA
NLM
Jarvis, A., Morales, L., & Ranadive, U. (2016). Achieving Customer Experience Excellence through a Quality Management System. ASQ Quality Press.
Jarvis, Alka, Luis Morales, and Ulka Ranadive. Achieving Customer Experience Excellence through a Quality Management System. ASQ Quality Press, 2016.
Jarvis A, Morales L, Ranadive U. Achieving Customer Experience Excellence through a Quality Management System. ASQ Quality Press; 2016.
Jarvis, Alka, et al. Achieving Customer Experience Excellence through a Quality Management System. ASQ Quality Press, 2016.
Jarvis A, Morales L, Ranadive U. Achieving Customer Experience Excellence through a Quality Management System. ASQ Quality Press; 2016.
ISBN
9780873899352
Publication Date
July 8, 2016
Publisher
ASQ Quality Press