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Achieving Customer Experience Excellence through a Quality Management System

Publication ,  Book
Jarvis, A; Morales, L; Ranadive, U
July 8, 2016

This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point ...

Duke Scholars

ISBN

9780873899352

Publication Date

July 8, 2016

Publisher

ASQ Quality Press
 

Citation

APA
Chicago
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MLA
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Jarvis, A., Morales, L., & Ranadive, U. (2016). Achieving Customer Experience Excellence through a Quality Management System. ASQ Quality Press.
Jarvis, Alka, Luis Morales, and Ulka Ranadive. Achieving Customer Experience Excellence through a Quality Management System. ASQ Quality Press, 2016.
Jarvis A, Morales L, Ranadive U. Achieving Customer Experience Excellence through a Quality Management System. ASQ Quality Press; 2016.
Jarvis A, Morales L, Ranadive U. Achieving Customer Experience Excellence through a Quality Management System. ASQ Quality Press; 2016.
Journal cover image

ISBN

9780873899352

Publication Date

July 8, 2016

Publisher

ASQ Quality Press