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Incorporating a Patient Education Video With Provider Consultation to Improve Patient Satisfaction and Reduce Consultation Time Among New Patients Seeking Cosmetic Injections.

Publication ,  Journal Article
Hansen, DA; Stevenson, EL; Johnson, R; Teague, M
Published in: Plastic and aesthetic nursing
April 2023

The field of aesthetics is expanding more rapidly than ever before, bringing with it an influx of new-to-aesthetics patients who lack industry knowledge. We investigated ways to bridge this gap in knowledge and provide patients with important procedural information and also increase their satisfaction and confidence. We implemented this project to improve the delivery of preprocedural patient education via the implementation of an educational video. We collected data over a 16-week period and analyzed the results of the pre- and post-video implementation. We found that implementing the educational video decreased the average time the provider spent consulting with new patients considering injectable neuromodulators or dermal fillers. We also found that using the video increased the patient's preprocedural confidence and postprocedural satisfaction. Based on the results of our quality improvement project, we concluded that implementing a patient education video before performing cosmetic injectable procedures improved patient confidence and satisfaction and decreased provider consultation times.

Duke Scholars

Published In

Plastic and aesthetic nursing

DOI

EISSN

2770-3517

ISSN

2770-3509

Publication Date

April 2023

Volume

43

Issue

2

Start / End Page

79 / 83

Related Subject Headings

  • Referral and Consultation
  • Patient Satisfaction
  • Patient Education as Topic
  • Nursing
  • Humans
  • Communications Media
  • 4205 Nursing
  • 1110 Nursing
 

Citation

APA
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ICMJE
MLA
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Hansen, D. A., Stevenson, E. L., Johnson, R., & Teague, M. (2023). Incorporating a Patient Education Video With Provider Consultation to Improve Patient Satisfaction and Reduce Consultation Time Among New Patients Seeking Cosmetic Injections. Plastic and Aesthetic Nursing, 43(2), 79–83. https://doi.org/10.1097/psn.0000000000000492
Hansen, Darya A., Eleanor L. Stevenson, Ragan Johnson, and Malinda Teague. “Incorporating a Patient Education Video With Provider Consultation to Improve Patient Satisfaction and Reduce Consultation Time Among New Patients Seeking Cosmetic Injections.Plastic and Aesthetic Nursing 43, no. 2 (April 2023): 79–83. https://doi.org/10.1097/psn.0000000000000492.
Hansen, Darya A., et al. “Incorporating a Patient Education Video With Provider Consultation to Improve Patient Satisfaction and Reduce Consultation Time Among New Patients Seeking Cosmetic Injections.Plastic and Aesthetic Nursing, vol. 43, no. 2, Apr. 2023, pp. 79–83. Epmc, doi:10.1097/psn.0000000000000492.

Published In

Plastic and aesthetic nursing

DOI

EISSN

2770-3517

ISSN

2770-3509

Publication Date

April 2023

Volume

43

Issue

2

Start / End Page

79 / 83

Related Subject Headings

  • Referral and Consultation
  • Patient Satisfaction
  • Patient Education as Topic
  • Nursing
  • Humans
  • Communications Media
  • 4205 Nursing
  • 1110 Nursing