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Parents' perceptions of quality health care.

Publication ,  Journal Article
Oermann, M; Lambert, J; Templin, T
Published in: MCN. The American journal of maternal child nursing
September 2000

To examine differences in definitions of health care quality and the importance of indicators of quality between consumers with dependent children and consumers with no dependents.This was an exploratory study using a convenience sample of 229 consumers--96 with one or more dependent children and 133 with no dependent children. Consumers were asked four open-ended questions as to their definitions of health care and nursing care quality. Consumers then rated the importance of 27 indicators of quality care.There were no differences between parents with dependent children and other consumers in how quality care was defined. Important indicators of quality nursing care to parents with children were: Being cared for by nurses who are up to date, well informed, and certified in their specialty; being able to communicate with the nurse; spending enough time with the nurse; and teaching by the nurse. Although having access to midwives was of lowest importance to consumers overall, it was significantly more important to subjects with children (p < 0.05). Getting care and services when needed was also more important to parents than to consumers without children (p = 0.05). Parents gave more importance to their interactions with the nurse than did subjects without children (t = 1.93, df = 229, p = 0.05).Parents and consumers without children have similar views of what constitutes quality nursing care--having nurses who are concerned about them and their children, demonstrating caring behaviors and staying attentive to their needs, being competent and skilled, communicating effectively, and providing the teaching needed for managing their own and their family's health problems.

Duke Scholars

Published In

MCN. The American journal of maternal child nursing

DOI

EISSN

1539-0683

ISSN

0361-929X

Publication Date

September 2000

Volume

25

Issue

5

Start / End Page

242 / 247

Related Subject Headings

  • Surveys and Questionnaires
  • Social Perception
  • Quality of Health Care
  • Quality Indicators, Health Care
  • Patient Satisfaction
  • Nursing Care
  • Nursing
  • Middle Aged
  • Humans
  • Family Characteristics
 

Citation

APA
Chicago
ICMJE
MLA
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Oermann, M., Lambert, J., & Templin, T. (2000). Parents' perceptions of quality health care. MCN. The American Journal of Maternal Child Nursing, 25(5), 242–247. https://doi.org/10.1097/00005721-200009000-00005
Oermann, M., J. Lambert, and T. Templin. “Parents' perceptions of quality health care.MCN. The American Journal of Maternal Child Nursing 25, no. 5 (September 2000): 242–47. https://doi.org/10.1097/00005721-200009000-00005.
Oermann M, Lambert J, Templin T. Parents' perceptions of quality health care. MCN The American journal of maternal child nursing. 2000 Sep;25(5):242–7.
Oermann, M., et al. “Parents' perceptions of quality health care.MCN. The American Journal of Maternal Child Nursing, vol. 25, no. 5, Sept. 2000, pp. 242–47. Epmc, doi:10.1097/00005721-200009000-00005.
Oermann M, Lambert J, Templin T. Parents' perceptions of quality health care. MCN The American journal of maternal child nursing. 2000 Sep;25(5):242–247.

Published In

MCN. The American journal of maternal child nursing

DOI

EISSN

1539-0683

ISSN

0361-929X

Publication Date

September 2000

Volume

25

Issue

5

Start / End Page

242 / 247

Related Subject Headings

  • Surveys and Questionnaires
  • Social Perception
  • Quality of Health Care
  • Quality Indicators, Health Care
  • Patient Satisfaction
  • Nursing Care
  • Nursing
  • Middle Aged
  • Humans
  • Family Characteristics