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Communication Coaching in Cardiology (CCC): A study protocol and methodological challenges and solutions of a randomized controlled trial in outpatient cardiology clinics.

Publication ,  Journal Article
Kennedy, DL; Olsen, MK; Yang, H; Gao, X; Alkon, A; Prose, NS; Dunbar, K; Jackson, LR; Pollak, KI
Published in: Contemporary clinical trials
June 2021

Given the role of effective communication in improving patient adherence and satisfaction, high quality patient-clinician communication is critical. Building on previous communication interventions in oncology and pediatrics, we developed a tailored communication coaching intervention to improve empathic communication quality and patient-centered care. In this randomized controlled trial, cardiologists record their patient encounters for review by a communication coach who provides tailored feedback. We are recruiting 40 cardiologists and 400 patients, or 4 patients per cardiologist in the Pre-intervention phase and 6 patients per cardiologists in the Post-intervention phase, from outpatient cardiology clinics within the Duke Health System. The primary goal of the trial is to determine the efficacy of the clinician communication coaching versus usual care in the post-intervention phase (240 patient encounters). In this paper, we describe the development of the communication coaching intervention. We also describe the details of the methods and outcomes of the ongoing trial. Finally, we discuss the challenges, solutions, and lessons learned during the start-up phase of the study.

Duke Scholars

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Published In

Contemporary clinical trials

DOI

EISSN

1559-2030

ISSN

1551-7144

Publication Date

June 2021

Volume

105

Start / End Page

106389

Related Subject Headings

  • Randomized Controlled Trials as Topic
  • Public Health
  • Outpatients
  • Mentoring
  • Humans
  • General Clinical Medicine
  • Communication
  • Child
  • Cardiology
  • Ambulatory Care Facilities
 

Citation

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Kennedy, D. L., Olsen, M. K., Yang, H., Gao, X., Alkon, A., Prose, N. S., … Pollak, K. I. (2021). Communication Coaching in Cardiology (CCC): A study protocol and methodological challenges and solutions of a randomized controlled trial in outpatient cardiology clinics. Contemporary Clinical Trials, 105, 106389. https://doi.org/10.1016/j.cct.2021.106389
Kennedy, Danielle L., Maren K. Olsen, Hongqiu Yang, Xiaomei Gao, Aviel Alkon, Neil S. Prose, Kayla Dunbar, Larry R. Jackson, and Kathryn I. Pollak. “Communication Coaching in Cardiology (CCC): A study protocol and methodological challenges and solutions of a randomized controlled trial in outpatient cardiology clinics.Contemporary Clinical Trials 105 (June 2021): 106389. https://doi.org/10.1016/j.cct.2021.106389.
Kennedy DL, Olsen MK, Yang H, Gao X, Alkon A, Prose NS, et al. Communication Coaching in Cardiology (CCC): A study protocol and methodological challenges and solutions of a randomized controlled trial in outpatient cardiology clinics. Contemporary clinical trials. 2021 Jun;105:106389.
Kennedy, Danielle L., et al. “Communication Coaching in Cardiology (CCC): A study protocol and methodological challenges and solutions of a randomized controlled trial in outpatient cardiology clinics.Contemporary Clinical Trials, vol. 105, June 2021, p. 106389. Epmc, doi:10.1016/j.cct.2021.106389.
Kennedy DL, Olsen MK, Yang H, Gao X, Alkon A, Prose NS, Dunbar K, Jackson LR, Pollak KI. Communication Coaching in Cardiology (CCC): A study protocol and methodological challenges and solutions of a randomized controlled trial in outpatient cardiology clinics. Contemporary clinical trials. 2021 Jun;105:106389.
Journal cover image

Published In

Contemporary clinical trials

DOI

EISSN

1559-2030

ISSN

1551-7144

Publication Date

June 2021

Volume

105

Start / End Page

106389

Related Subject Headings

  • Randomized Controlled Trials as Topic
  • Public Health
  • Outpatients
  • Mentoring
  • Humans
  • General Clinical Medicine
  • Communication
  • Child
  • Cardiology
  • Ambulatory Care Facilities