Putting brands in their place: How a lack of control keeps brands contained

New brand extensions can push a brand outside its typical boundaries. In this artietingcle, the authors argue that people's acceptance of such extensions depends on their feelings of control. Across several studies, the authors demonstrate that when feelings of personal control are low, consumers and managers seek greater structure in brands and thus reject brand extensions that do not seem to fit well with the parent brand. The authors also identify important boundary conditions that illustrate when consumers are most likely to punish a brand for poor-fitting brand extensions and how the effect can be mitigated. © 2013 American Marketing Association.

Duke Scholars

Author Keisha M Cutright Fuqua School of Business

Author James R. Bettman Fuqua School of Business

Author Gavan J. Fitzsimons Fuqua School of Business